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FAQ


1 - How much does shipping cost?

Shipping costs vary depending on the weight of the package and the delivery location, to get an idea of the shipping costs please visit our Shipping page by clicking HERE for more information.


2 - What delivery companies do you use?

We use myHermes, Royal Mail and APC to deliver your orders. You will have the opportunity to choose your preferred courier during checkout. Please visit our Shipping page by clicking HERE for more information.


3 - How long will it take to receive my order?

Orders placed before 1pm are despatched the same day (Monday to Friday), delivery times vary depending on which service you choose, APC aim to deliver on the next working day, Royal Mail and myHermes on average takes 3-5 days. Please visit our Shipping page by clicking HERE for more information


4 - How can I track my order?

You will receive an email with the subject: "[The American Candy Store] Package in transit" and within this email you will receive a tracking link which you can use to keep track of your parcel.


5 - How can I cancel my order?

If, for some reason, you wish to cancel an order then you MUST contact us immediately. Our packing and shipping is extremely efficient and we cannot guarantee that we’ll be able to cancel your order.


6 - How can I return item(s)?

In the unlikely event that you may wish to return any product, our terms are that we will refund the cost of all merchandise received in unopened and undamaged condition within 14 day of receipt of goods. For more information and for our full return and refund policy please visit our Returns & Refunds page by clicking HERE.


7 - How can I contact you?

You can contact us by using the contact form HERE. alternatively you can contact us by email, phone and in writing, our contact information is available on the following page by clicking HERE.


8 - Where are you located?

We are based in a little market town known as Neath, South Wales.


9 - Do you ship internationally?

Unfortunately we don’t ship outside of the UK.  We do ship all across the British Isles including remote addresses such as the Shetland Islands, Scottish Western Isles, Highlands and Borders, Orkney Islands, Northern Island, Isles of Scilly, Isles of White, Isles of Man.


10 - Do you ship on bank holidays or weekends?

Unfortunately courier companies don’t operate during weekends or bank holidays, all orders placed during these periods will be shipped on the next available working day.


11 - How often do you restock?

We receive goods regularly, with shipments arriving almost every week.


12 - How can I get notified when an item arrives back in stock?

It’s very simple to do and it is very handy too, this is because when we receive items back in stock they often sell out fast. In order to get notified of a product arriving in stock, please visit the product page where you can enter your email right beneath where it says “This product is no longer in stock.”


13 - Do you provide wholesale?

Thank you for your interest in our products, but unfortunately at this moment in time we do not provide wholesale.


14 - Do you provide charitable donations?

We are always willing to support a worthy cause and we do work with various local charities, however due to this reason we are unfortunately at our limit and we are unable to support any further donations.


15 - Do you give out free or sample products?

Unfortunately that is not something we do. We do however occasionally run competitions which you can participate in by following us on our various social media platforms [Facebook | @TheAmericanCandyStore] [twitter | @tacs4u] [Instagram | @the_american_candy_store]